After nine years, I knew I was done. The relationship was over. I needed to move on. When a streaming service came, I read the reviews, and made the jump. I decided to start wonder what was out there. All I had to do was cancel the cable.
But, how can you do this to us? the consultant said, "This is a terrible idea."
Because I'm done. I say.
But after all we've done for you, there must be a way we can...
I'm done. Just stop.
Why are you treating us this way.
I'm done. It's that easy.
Why are you angry, I'm just trying to tell you we can...
I said, I am done.
Such dialogue went on for almost three hours yesterday, simply to cancel the subscription. I'd finish with one consultant and then they'd transfer me to another for more abuse.
Who are these other people? They won't do for you what we do for you.
There aren't other people. I'm just done.
You will regret this. I wouldn't do this. You'll be back.
And so on, and so on, and so on.
Long story short, a streaming service is up and running. It's wonderful. We also tied it with my cell phone provider, and the monthly fee is drastically better than the old cell phone alone...It's about $175 a month in saving. And I now have more channels to never watch, and the speed is insane. My daily birthday videos that I send to friends and family used to take a short bit to up low and go, but now they just go. And the good news is I can, if I wanted, add Smart TVs in other rooms and they'll jump onto the services, too.
I was exhausted, however, and only found relief when I went online afterwards (I'm sure people study the trauma of such break ups) to read how everyone is experiencing right now. It's totally obnoxious and abusive - the unprofessionalism of the company is simply sick. Even the new AI Google feature of a Google search reported the same - this company is known for making it nearly impossible to end services in civil, precise way. You will need a drink after, finally, they finally give in and let you go.
It makes me think when land lines were changing and every company was seeking loyalty by offering cash prizes and gifts. They would mail you checks for staying on, and if you played it right, you made money off of them. I guess this is how change occurs in late capitalism. Phew. The break up was intense. There's no mourning about the decision, but the drama of it all will stay with me throughout life.
No regrets. They proved the toxic relationship was their all along.
The operators must be paid a commission for performing psychological desperation to keep you onboard. I don't know. I just know I made the right decision. It's best for me.
Goodbye, Optimum. Goodbye.
